Customer Service - Problem 1

As the Sales Assistant at Head Office you are required to respond to Sophie's problem in written dialogue. Your response to problem 1 should have a relatively simple solution.

You ask the customer to hold and call the warehouse. You find out from the warehouse that the stock is being despatched today.

Prepare your simple solution “dialogue” in MS Word and submit to your supervisor for marking. Label your response ‘Customer Relationships – Problem 1 – task 1.

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