Vanetta Ngyen, the Information Technology Manager, tells you that it is essential that people who communicate electronically adopt a code of conduct that is usually referred to as netiquette.

Netiquette is a set of rules or guidelines adopted by online users that guides the use of language, greetings and subject material used in electronic communication.

Vanetta would like your team to develop the guidelines for collaborating online in Swaggies. You will find useful information regarding netiquette in Swaggies Policies and Procedures.

You may present your completed guidelines by email, as a posting in a forum or as part of a chat session or as a poster that could be displayed in a work environment.

Now you have discussed this complete the following Task – Online Collaboration

Project

You are to undertake a project where they investigate, observe or review work practices and identify an opportunity for innovation. The objective of this innovation may be to improve work practices, workplace communication, job roles, service delivery or improve products, for example.

Your recommendations should focus on contributing to change in routine work tasks. Routine changes may include:

• adjustments to work practices with minimal impact on others or within a small team
• changes that do not require senior management approval.

The completed project should be presented as a written report that discusses:

• how the team interpreted the need for innovation
• the learner’s own role in workplace innovation
• the goal or objective of the innovation
• a range of possible ideas or solutions
• resources and constraints including time, cost, equipment, human resources, work culture and technology
• benefits to be gained from innovation
• methods used to evaluate the ideas
• outcomes of group decision making processes including brainstorming session
• issues and practical processes for implementing the proposed idea
• feedback that has been gathered about the idea
• final recommendations.

You should attach a bibliography that lists the various sources you have used as a reference for this project.

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